• Proventus BPO has deployed Rural BPO model where service providers operate in rural India to take advantage of low-cost operations.
• Customers want a vendor to manage the entire outsourcing operational chain from technology development and management to establishing and managing BPO facilities with high-quality delivery and infrastructure management.
• Simplification and standardization of business processes across business units and geographies through intelligent use of technology.
• Superior customer experience.
• Market-specific pricing and contracting.
• High quality business process transformation resulting in enhanced control and monitoring facility resulting in better governance.
• 24/7 customer services.
• Integration of CRM.
• Training management.
• Quality management.
• Benefits beyond standard outsourcing.
• A comprehensive customer service package.
